Ordering
How do I place an order?
All online orders are made through . Just choose what you’d like, add it to your cart and follow the checkout steps. It’s quick, easy and the best way to place an order with us. If you would like something that's not listed on our website, please send us an inquiry and we will do our best to supply a product to suit your needs.
Can I pick up my online order from the butcher shop?
Yes. Online orders are able to be picked up in person from our butcher shop in Nanango during opening hours.
Do you offer Afterpay?
Yes. Afterpay is available at checkout.
How do I know if you deliver to my area?
Use the postcode checker on the Delivery Areas page. We deliver to most regions in Australia. If your postcode isn’t listed, send us a message and we’ll do our best to make it happen.
What payment methods do you accept?
We accept card and Afterpay payments.
We also continue to accept bank transfers from those who would like to avoid paying credit card fees.
When will my order arrive?
Delivery times vary depending on what you’ve ordered and when the next run is scheduled. Once your order is processed, we’ll get in touch with your delivery details and let you know when to expect your boxes.
If you’d like an idea of delivery timing before you order, please <send us an enquiry> and we’ll give you the most accurate information we can.
Can I place orders through Facebook like I used to?
Yes, you can still order through Facebook, if that’s what you prefer.
Delivery
Do you deliver to my area?
We deliver to most areas of Australia through refrigerated home delivery. Use the postcode checker on our Delivery Areas page. If your postcode isn’t listed, send us a message and we’ll do our best to make it happen.
Do I need to be home for delivery?
Because your order is delivered chilled, it needs to go straight into the fridge as soon as possible. If you can’t be home, you can leave instructions when you order. Drivers can place your boxes in an outdoor fridge or Esky providing it is big enough the accommodate your whole box/ boxes. We can also deliver to your workplace.
Any requirements such as the examples given above relating to your delivery must be added to "special instructions" box in shopping cart.
For food safety reasons and the security of your order, drivers can’t unpack boxes or move individual packs to make them fit. Any fridge or esky you leave out will need to be large enough to hold the whole box or boxes.
Drivers are also not allowed to disclose their phone numbers or personally contact customers regarding delivery.
You will receive an email/ text the night prior to your delivery with an approximate ETA and tracking details. You will also receive an email/text when your order has been delivered.
Are your products delivered fresh or frozen?
All of our products are delivered to you fresh, not frozen.
Why is fresh better than frozen?
Fresh meat holds its natural tenderness and cooks better. Freezing creates ice crystals inside the meat, which can break down the fibres and cause extra liquid to leak out when you cook it. Fresh meat gives you better browning, more flavour and a nicer texture, and you get more yield in the pan. You can freeze your meat at home if you want to store it, but starting with fresh gives you the best results.
Shares
How do beef shares work?
A beef share is your portion of a whole animal. You can buy a whole beast, half, 3/4, 1/4 or 1/8 share. You pay dollars per kilo for the dressed weight, and you receive everything that naturally comes in that portion, including steaks, roasts, mince, sausages, bones and trim. You don’t choose your cuts when you buy this option.
What’s included in a beef share?
You’ll get a mix of premium steaks, slow-cook cuts, roasts, mince, sausages and broth bones. The exact mix depends on the animal, but you’ll always receive a full and fair portion
How do lamb shares work?
We offer full and 1/2 lambs. These come direct from our farms and are grass fed and finished.
Do you sell pork shares?
Yes. We offer full, 1/2 and 1/4 pork shares, online and in store
Quality and farming practices
Are your products grass fed?
Yes. Our beef and lamb are 100% grass fed and finished.
That means NO:
- Grain
- Antibiotics
- Preservatives
- Hormone growth promotants
- mRNA vaccines
- Bovaer supplements
Are your hams and bacon nitrate free?
We offer nitrate and sugar free options, along with traditional cures. All are cured and smoked in-house at our Nanango butcher shop using ironbark sawdust.
Where are your farms located?
Our farms are in the South Burnett region of Queensland, known for its strong horticulture and beef cattle history.
About Paleo Beef Direct
How long have you been in business?
Paleo Beef Direct has been running since 2013 and is operated by the Newson family.
Are you a genuine business?
You can visit our butcher shop in Nanango, and see our team in person at Shop 1/42 Fitzroy St, Nanango QLD 4615 and contact us anytime.
Read more about our butcher shop